Client Support Channels
A 60–Minute Support Ticket Response Guarantee
All your support requests will be attended to in maximum 1 hour after the ticket or e–mail has been received. If your case requires further assistance from a system administrator, we’ll direct the support ticket or the email to the person in charge, without delay and we will leave a note to inform you that more time will be required for arriving at a solution. And if you take advantage of our Optional Admin Services package, any of the server management services included there will be performed whenever you want.
An Outstanding Client Support Service
If you require help with our Web Hosting Control Panel or with any of the apps that we’ve installed on the server for you, you can get in touch with the tech support staff at any time via the ticketing system. Plus, if you require assistance administering your server, you can make use of our Optional Admin Services package, that includes OS updates every week, software installation and troubleshooting services, server monitoring and restarting procedures, data backup space, etc.
An Easy–to–Navigate Help Section
Our Web Hosting Control Panel has been preinstalled for each dedicated server. Among its features is a very useful integrated knowledgebase that will guide you step by step on everything that you can do. Most of the instructional articles also video versions which demonstrate all the actions that you can perform in a highly illustrative manner. You will find the how–to articles and the video tutorials in the top right corner of each Web Hosting Control Panel section.