A 99.9% Server Uptime
Our cloud website hosting system is based on a reliable, world–class hardware configuration and a heavily tweaked version of Linux. So, no matter what your web site is, or how many website visitors you have, or even in case there’s a DoS attack, our hosting servers will remain up and running and your websites will remain online.
All cloud website hosting packages offer a 99.9% server uptime guarantee. And regardless of which datacenter you pick, our guarantee remains the same.
A 99.9% Network Uptime
In addition to our cloud hosting platform, we’ve also set up our very own internal network in each one of our datacenters. Everything is based on top–drawer hardware components delivered by Juniper. Plus, on every router, we have placed a firewall with an elaborate algorithm in an effort to sieve all shady requests.
Therefore, in all our datacenter facilities – in our US based datacenter, in our UK based datacenter, in our FI based datacenter, in our Eastern Europe based datacenter and in our AU based datacenter, you can enjoy a 99.9% network uptime guarantee. And this guarantee is valid for all hosting solutions in every datacenter.
A 30–Day Money–Back Guarantee
Although we have done pretty much everything to lower all potential risks with our cloud hosting packages and although we provide top–class technical support, there are times when the client simply isn’t happy with what we have to offer. Or he has to upgrade to a more robust hosting solution, like a VPS server or a dedicated server.
This is why our company offers a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you are not pleased, you will get your money back.
24/7 Technical Support
In case you manage a hosting company, your tech support engineers are of prime importance. That is the reason why we’ve diligently picked a very trained group of support engineers, each with several years of training behind his back. Thanks to them, we offer 24x7 support with each of our hosting services.
And not just that, our company offers a 1–hour response time guarantee. All enquiries are responded to in less than 60 minutes and our average support ticket response time is less than 20 minutes!