You'll find plenty of cloud website hosting providers on the market, however most of them are resellers that have restricted resources, particularly in terms of support. One way to distinguish them is the option to reach the company over the telephone. The type of support that you'll receive via this particular channel of communication may vary depending on the service provider - several of them provide dedicated telephone support, while others offer common and customer support only as some matters are more time-consuming and it would be far easier to be resolved with a support ticket, especially when the issue has to be escalated. Nonetheless, it's good to find that you could always get in touch with your web hosting provider since there're numerous small-scale problems that can be resolved effortlessly and in a timely manner through a call, not mentioning that you can get more information for the services even before you become a customer.
Phone Support in Cloud Website Hosting
Our cloud website hosting packages include phone support 14 hours a day even on official holidays, so if you do not have an account yet, you will be able to call us and find out more about our solutions or if we meet the system requirements for your websites. For your convenience, we have local phone lines in the U.S.A., the United Kingdom and Australia, so that you're able to call the phone number which is closer to you. In case you are a current customer, we will help you in a timely manner with any general and billing matters as well as with a number of tech issues to save you time and efforts - we are aware of the fact that sometimes it's more convenient to talk to a live person so as to get things done instantly. Certainly, some problems simply cannot be managed on the phone, so in such a case you will have to employ our ticketing system.
Phone Support in Semi-dedicated Servers
If you want more details about the semi-dedicated servers that we provide, you'll be able to call one of the three support lines that we have around the world - in the U.S.A., the UK and Australia. Thus, you can check ahead of time whether our services are suitable for your sites. In case you're already our client and you've got a semi-dedicated account, you're able to contact us on the phone for fourteen hours every day about any type of billing or basic issues. For entirely technical matters you'll be able to employ our ticketing system and communicate with our technical support since someproblems just require longer time to be solved, still we can assist you over the phone with lots of minor tech issues as well, saving you the time and efforts.