If you ever have any enquiries in regard to the web hosting service in general or if you face a problem with your websites, you’ll need to get in touch with the respective hosting provider’s client support team. It may not make a difference how swiftly they’ll answer when you've got a generic enquiry, but an issue such as an ill-implemented software app update, for instance, may result in your site becoming damaged or invisible on the World Wide Web. And the longer you wait for the support team to lend you a helping hand, the longer the site will be offline. If you offer goods or services online, any downtime will affect your site in an undesirable way and you can lose current or potential visitors. Lots of web hosting providers, predominantly resellers, reply to e-mails and trouble tickets within 24 hours, but in the digital space this is much too long, since visitors will scarcely ever revisit a site that’s not working properly over a prolonged time period.
One-Hour Response Guarantee in Cloud Website Hosting
If you’re using one of our cloud website hosting
and you have a query or come across a certain challenge, you can touch base with us 24x7x365 by submitting a tech support ticket or by writing an email and we will make sure that you obtain a response in less than one hour. In case the issue can be resolved, we’ll do it before we respond to you, whereas if there’s something that you have to do on your end, we will supply you with all the needed details – what workable solutions to try, what settings to check, and so on. Typically, you will obtain a response within half an hour max, so waiting around for hours and hours on end or even for more than one day to receive assistance is something out of the question. Our 1-hour reply guarantee is valid for any question that you might have – billing, technical or general.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server
plan from our company, you can take advantage of our hyper-fast support service. You’ll obtain an answer to any ticket submitted via the web hosting Control Panel or e-mail sent to our client and technical support staff in no more than 1 hour. The response time is guaranteed and it’s valid regardless of the matter – billing or technical. Often, it takes considerably less time to investigate and eliminate a problem. We’ll supply you with more information in case the solution involves something that should be done on your end. If you contact us during weekends or public holidays, the response time will be the same and considering that our support staff is on duty 24x7x365, you’ll get swift assistance for virtually any billing, general or technical issue regardless of what time of day or night it is.