A live chat is one of the many ways of communication supplied by some hosting providers as part of their support service. Determined by the provider, the chat can be used for pre-sales, billing and/or tech support. This method of contact is quicker as compared to a support ticket and it will make it less likely to misunderstand or misspell something in comparison to a phone call with an agent. Furthermore, if the trouble that you experience requires some time to be examined and dealt with, you will be able to do something else in the meantime rather than just waiting, like you'd have to do when you call. You can also employ a live chat assistance service for free provided that you have web access even when your hosting supplier is located in another country and they don't have a local phone number you can call.
Live Chat Support in Cloud Website Hosting
We provide a live chat support service for all of the cloud website hosting that we offer and we can help you with almost everything in real time. If you do not have an account with us yet, we can give you more details about the packages to help you to select the most suitable plan. If you are an active customer, we're able to help you with any billing or general matter along with with multiple common technical issues, for instance an e-mail address installation in a desktop email client. When you can't phone us for whatever reason or you are in some country where we don't have a local phone number, our live chat is the best way to contact us. Of course, some matters need more time to examine and test, which means that you will have to open a ticket to our technicians, however, we will save your time and help you with lots of problems on the chat.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we supply is available every day, even on holidays and weekends. It's the best way to learn more about our semi-dedicated servers in case you do not have an account yet or to get a problem resolved if you're a customer and our customer care agents will help you live regardless of the time of the day you join our chat. If you wonder which package is better for your web sites, in case you need advice whether you need a particular upgrade and how to order it or when you have troubles setting up an email account on your computer system, you will be able to contact us and we'll supply you with the needed info at once. The live chat is accessible even after our telephone lines are off for the day, which means that if you have an account here, you can be sure that you will always benefit from quick help with any question or trouble that shows up.