A ticketing system is the most widespread medium of communication that hosting providers offer to their clients. It is usually part of the billing account and is the fastest way to tackle an issue that requires a certain period of time to examine or that needs to be escalated to a server administrator. Thus, all comments supplied by either party will be kept in one and the same location in the event that someone else needs to work on the issue in question and the info already exchanged in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most hosting platforms is that it is not integrated into the hosting Control Panel, which goes to say that you will have to sign in and out of at least two accounts to carry out a certain operation or to get in touch with the company’s customer support staff. If you would like to administer a handful of domains and each one is hosted in a separate account, you’ll need to use an even larger number of accounts at the same time. Besides, it might take a significant period of time for the provider to answer your ticket.