A ticketing system is the most widespread medium of communication that hosting providers offer to their clients. It is usually part of the billing account and is the fastest way to tackle an issue that requires a certain period of time to examine or that needs to be escalated to a server administrator. Thus, all comments supplied by either party will be kept in one and the same location in the event that someone else needs to work on the issue in question and the info already exchanged in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most hosting platforms is that it is not integrated into the hosting Control Panel, which goes to say that you will have to sign in and out of at least two accounts to carry out a certain operation or to get in touch with the company’s customer support staff. If you would like to administer a handful of domains and each one is hosted in a separate account, you’ll need to use an even larger number of accounts at the same time. Besides, it might take a significant period of time for the provider to answer your ticket.
Integrated Ticketing System in Cloud Website Hosting
In stark contrast with what you may find with plenty of other web hosting providers, the trouble ticket system that we’re using with our cloud website hosting is an essential part of the Hepsia Control Panel, which is included with all accounts. You won’t need to remember different log-in credentials, as you’ll be able to manage your tickets and the hosting account itself in a single place. So, if you have a query or experience a predicament, you can touch base with our customer service team members instantaneously. Our system includes an intelligent search option. This means that even in case you have sent many tickets through the years, you will be able to find the one that you need with ease. Besides, you can read knowledge base recommendations for fixing commonly encountered predicaments.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we’re using is integrated into the Hepsia hosting Control Panel, which we have created for our semi-dedicated servers, which goes to say that you will not need an additional support platform to get in touch with our client care team – you can do it on the spot the moment you encounter a complication. Submitting a new ticket requires a few clicks of the mouse and finding an older one is equally easy. Using our smart search filter, you can quickly find any ticket that you’ve sent in the past. You can open a ticket at any particular point in time as our support staff members are at your service 24/7 and respond in less than one hour, although it seldom takes that much to receive support. With the Hepsia Control Panel, you will have everything in one location and you can just forget about needing to go through two or more platforms to fix a simple problem.