The presence of the customer and technical support that a cloud website hosting company provides will tell you a lot for the services they provide as well. In case you're allowed to use only e-mail messages or tickets, you have most probably discovered a reseller not the actual web hosting provider. When this is the case, you will probably have to wait for a few days to have an issue resolved since your reseller may not be checking their communication on a regular basis or they may have to get hold of the true website hosting company for extra assistance. If the provider provides you with several ways of communication with quick response time which are available at any moment, they're most likely the top provider, not just a reseller. Which means that you will reap the benefits of well-timed assistance and excellent support because they'll have instant access to the servers where your account is. Whatever the trouble - technical or sales, it is generally better to get hold of your website hosting company right away via your favourite method of communication.
24/7 Customer Support in Cloud Website Hosting
We offer 24/7 customer, billing and technical support for our cloud website hosting. Even if you aren't our client yet and you have questions, we will assist you promptly and supply you with the needed info, to give you the choice to make the best decision when you purchase a new web hosting account. We are available any time, including holidays and weekends, and we provide various options for communication to contact us - live chat, phone, email messages and support tickets. For your convenience, we have a couple of phone numbers around the world, so that you're able to call the one that is closer to you. The maximum response time for the e-mail messages and your tickets is one hour. The regular response time is around 15-20 minutes, so you can forget about waiting for days to get support for any kind of task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
All the semi-dedicated servers that we provide feature 24/7 customer and technical support, therefore regardless of what problem you have, you'll be able to get in touch with us and we will help you at once. The guaranteed response time for any e-mail message or support ticket that you open via your Hepsia hosting Control Panel is just one hour; the actual response time hardly ever exceeds 20 min. We also offer telephone support with a couple of local numbers around the world plus a live chat, so that you'll be able to get in touch with us and get more information about our services even if you don't have an account yet. We're able to help you with nearly any question or a difficulty you may have - payment methods, plan specs, e-mail setup, web hosting account settings, etcetera. If you use our services, you won't ever encounter a situation where you should wait for a couple of days to get a problem solved like you have to do with a number of other companies.
24/7 Customer Support in VPS Servers
When you use our VPS servers, you will not ever need to wait for more than an hour in order to get assistance for any kind of problem that you could encounter regarding the server or the software which comes pre-installed with it. We warrant this short response time for all the tickets that you open through your billing Control Panel or e-mail messages which you send to our technical support team. In addition, we have local phone numbers in a number of countries globally plus a live chat service where we will assist you with pre-sales, billing and common questions. Customer and tech support is available 24/7/365 through the various ways of communication, so regardless what your question or issue is, there's always somebody to assist you quickly. In the event that you need assistance with third-party software, which you cannot set up or which gives you troubles, you will be able to take full advantage of the Managed Services upgrade package that we provide for all of our VPS plans.
24/7 Customer Support in Dedicated Servers
We know how important it is to receive prompt support in general, let alone when you manage an entire server, that's why every single dedicated server that we offer comes with 24/7 support with one-hour reply time guarantee regardless of the situation. This service is free of cost for any difficulties with your server or the software that was installed by our administrators during the setup, so you'll be able to contact us as many times as you wish, even during holidays. You could either open a trouble ticket from the billing area or you could send an e-mail, and the actual response time for either rarely exceeds 30 minutes since we have administrators available twenty-four hours a day. In case you require general info about our servers or you've got a billing question/issue, you may also call one of the local telephone numbers that we have on three continents or you can use our live chat service and talk to an agent online. For third-party software support, we provide a Managed Services upgrade, which you'll be able to include to your server plan through your billing Control Panel.